Senior Customer Success Representative (SaaS)

Location: Buenos Aires, Argentina; hybrid work with attendance at the Belgrano, CABA office at least twice a week

Company

hirify.global is a fast-growing SaaS company developing IT management and service automation products used by clients in more than 50 countries.

What you will do

• Serve as the primary contact for assigned customers and build relationships with key stakeholders.
• Drive customer engagement, product adoption, satisfaction, and long-term retention through training and ongoing support.
• Develop and execute customer success plans aligned with desired business outcomes.
• Monitor customer health metrics, identify risks, and coordinate issue resolution with internal teams.
• Collect customer feedback and collaborate with product, implementation, support, and sales departments.
• Maintain accurate customer records in HubSpot and organize follow-up meetings.

Requirements

• Previous experience in Customer Success, software implementation, or technical and/or commercial Account Management.
• Strong communication, problem-solving, relationship-building, negotiation, and customer-oriented skills.
• Ability to analyze customer data and translate insights into actionable strategies.
• Experience managing business portfolios and working with large-company clients.
• Fluent English and Spanish, written and verbal.
• Availability to travel.

Culture & Benefits

• Career development opportunities.
• English lessons and in-house and external technical training.
• Extended paid time off and paternity leave.
• Premium private health insurance.
• Remote work reimbursement and a fixed gastronomy allowance.