Account Expert (South America)

Location: Remote within Argentina, Colombia, or Brazil

Salary: From €1,500 gross per month based on experience, plus commission based on individual results.

Company

hirify.global is an email and SMS marketing platform that helps ecommerce brands grow through ecommerce integrations, marketing automation, and email templates.

What you will do

• Build trusted-advisor relationships with top-tier merchants and support their customer success.
• Develop digital marketing strategies that help managed accounts increase revenue.
• Onboard clients, including contact migration, warmup guidance, and setup of campaigns and automations across channels.
• Provide recurring strategic advice, answer client questions, review dashboards, resolve issues, and manage escalations.
• Conduct QBRs, establish quarterly customer goals, and support achievement of business outcomes.
• Document troubleshooting steps and provide feedback to Product and Engineering on platform improvements.

Requirements

• 1–2 years of customer success-related experience.
• Fluent English and Spanish.
• Understanding of digital marketing metrics such as opens, clicks, and conversions.
• Creative customer problem-solving skills and confidence discussing business and sales topics during renewal or cancellation conversations.
• Excellent communication skills across chat, phone, video conference, email, and WeChat.
• Strong time management, ownership, and ability to work independently; familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G Suite, hirify.global, or similar platforms.

Nice to have

• Experience in ecommerce, SaaS, project management, or marketing.
• Experience advising customers on marketing strategy.

Culture & Benefits

• Remote work with practices inspired by leading technology companies.
• Unlimited learning budget for self-improvement.
• Private health insurance and unlimited access to psychotherapy.
• Workstation budget.
• Commission opportunities based on individual results.
• Workations, team-led events, and personalized work anniversary gifts.