Account Expert (South America)

Location: Remote; listed for South America, Argentina, Colombia, and Brazil, with the possibility to work from anywhere in the world. Fully remote outside Vilnius, Kaunas, and Charleston; hybrid in those locations with three office days and two home-working days per week.

Salary: Gross salary starting from €1,500/month based on experience, plus commission depending on individual results.

Company

hirify.global is an email and SMS marketing platform for ecommerce brands, providing ecommerce integrations, marketing automation, email templates, and 24/7/365 customer support.

What you will do

• Act as a trusted advisor for top-tier customers and support customer success.
• Develop digital marketing strategies with merchants to increase revenue for managed accounts.
• Onboard clients, including contact migration, warmup guidance, and setup of campaigns and cross-channel automations.
• Provide recurring strategic advice, answer client questions, review dashboards, resolve issues, and escalate appropriately.
• Conduct QBRs, establish quarterly customer goals, share product updates, and document troubleshooting steps.
• Provide feedback to Product and Engineering on platform improvements.

Requirements

• 1–2 years of customer success-related experience.
• Understanding of digital marketing metrics, including opens, clicks, and conversions, and the factors driving their trends.
• Proven creative problem-solving experience for customers.
• Fluency in English and Spanish.
• Experience discussing business and sales topics with clients during renewal or cancellation conversations.
• Excellent communication skills via chat, phone, video conference, and email, with comfort using WeChat.
• Strong time management, ownership, and ability to work independently.
• Understanding of some or all of Slack, Zoom, Intercom, Mixpanel, HubSpot, G Suite, and hirify.global or other ecommerce and marketing platforms.

Nice to have

• Experience in ecommerce, SaaS, project management, or marketing.
• Experience advising customers on marketing strategy.

Culture & Benefits

• Data-driven environment focused on testing, iteration, transparency, feedback, and independent work.
• Remote work, with hybrid work available in Vilnius, Kaunas, and Charleston.
• Unlimited learning budget and access to psychotherapy.
• Private health insurance and a workstation budget.
• Workations, team-led team-building events, and personalized work anniversary gifts.

Hiring process

• Artificial intelligence tools may assist with application, resume, and response review.
• Final hiring decisions are made by humans.