Director, Strategic Customer Success & Growth (Logistics)

Location: Hybrid role based in Greensboro, North Carolina; Newport, Kentucky; or St. Louis, Missouri, United States. Travel to customer sites may be required up to 50%.

Company

hirify.global provides technology, people, and transportation capacity to help companies move goods more reliably and efficiently using real-time shipment data.

What you will do

• Own retention, contract renewals, and commercial strategy across assigned enterprise accounts.
• Hire, train, mentor, and empower a team of Strategic Customer Success Partners.
• Build executive relationships and represent customer needs across Operations, Finance, Product, and Procurement.
• Identify retention risks, expansion opportunities, cross-selling initiatives, and new business pipeline growth.
• Manage customer revenue, P&L performance, budgets, and margin targets.
• Connect customer needs with Product Development through design partnerships and interpret supply chain data into continuous improvement recommendations.

Requirements

• 7+ years of progressive experience in supply chain, transportation management, or 3PL logistics.
• 3+ years of direct people management or team leadership experience.
• Proven financial ownership of P&L, net revenue, or client cost-savings targets.
• Strong executive presentation skills, including data-driven QBRs or MBRs for C-suite and senior leadership.
• High School Diploma or GED equivalent.
• No immigration sponsorship or transfer is available for this role.

Nice to have

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
• Proficiency with Google Workspace, Microsoft Excel, Power BI, or Tableau.
• Understanding of project management methodologies and cross-functional execution.
• Ability to interpret complex supply chain data and develop actionable improvement recommendations.

Culture & Benefits

• U.S. employees working more than 30 hours per week may be eligible for company-sponsored health, dental, and vision plans.
• Benefits may include a 401(k) match, financial and mental wellness programs, parental leave, disability coverage, and life insurance.
• Eligible employees may receive performance or sales incentive bonuses and hirify.global equity awards, depending on the role.
• Work involves close collaboration across Operations, Finance, Product, Procurement, and Customer Success.