Director, Client Success (SUMMIT)

Location: Austin, United States. Must be authorized to work in the US for this role.

Company

hirify.global creates enterprise automation software designed to transform how organizations work.

What you will do

• Lead portfolio performance across renewals, expansion, adoption, and customer health.
• Identify and reduce systematic risk throughout the customer lifecycle using forecasting, probability analysis, and path-to-plan analysis.
• Partner strategically with Sales, Product, and Go-To-Market teams on customer success strategy, deal construction, and commercial activity.
• Build and scale high-performing Customer Success teams through coaching, mentorship, and accountable leadership.
• Establish operational standards, improve service delivery rigor, and turn successful individual execution into packaged plays and organizational standards.

Requirements

• Formal people management and team leadership experience.
• Proven portfolio impact across renewals, saves, and adoption metrics.
• Experience with deal construction and commercial activity.
• Established cross-functional influence across Sales, Product, and Go-To-Market organizations.
• Strong coaching, mentorship, communication, execution, and culture-building skills.
• Authorization to work in the United States.

Nice to have

• Experience in telecommunications, high-tech, media, or retail and consumer goods.
• Knowledge of industry solutions embedded in Go-To-Market strategy.
• Relationships across marquee accounts.
• Experience transforming individual execution into packaged plays and organizational standards.
• Experience with complex, highly technical renewal deal cycles.

Culture & Benefits

• Workplace focused on curiosity, ownership, inclusion, and execution.
• Many roles support flexibility in when and where work is performed, depending on business and role requirements.
• Diverse and inclusive workplace with equal opportunity and reasonable accommodations.

Hiring process

• Applications are assessed on a rolling basis with no fixed deadline.
• Candidates should be prepared to present their top three to five priorities, identify current risks or gaps, and outline a 30/60/90-day execution plan.