SPP Onboarding and Growth Specialist (Fintech)

Location: Remote within the United States. Applicants must already have authorization to work in the United States without requiring visa sponsorship now or in the future.

On-target earnings: $97,600–$137,800 USD annually, depending on geographic zone.

Company

hirify.global is a fintech company building financial automation tools for businesses, including Supplier Payments Plus for enterprise suppliers receiving payments from hirify.global’s SMB customer network.

What you will do

• Own end-to-end onboarding for SPP supplier accounts, including configuration, integration setup, and go-live milestones.
• Manage post-sale relationships, escalations, and ongoing support for a portfolio of enterprise supplier accounts.
• Drive adoption of payment routing, consolidated remittance, ERP integrations, and reporting features.
• Monitor account health, identify churn risks, and execute retention strategies.
• Identify and close upsell opportunities in partnership with the SPP sales team.
• Maintain account documentation in Salesforce and Gainsight and contribute to scalable playbooks and process improvements.

Requirements

• 3+ years of experience in SaaS onboarding, implementation, customer success, or account management.
• Experience managing multiple enterprise accounts while balancing onboarding, support, and growth priorities.
• Strong technical aptitude with integrations, remittance file formats, and payment workflow configurations.
• Experience driving expansion revenue and conducting commercial conversations with existing customers.
• Proficiency with Salesforce; Gainsight experience is a plus.
• Clear communication skills for working with technical stakeholders, executives, and finance contacts.

Nice to have

• Experience in fintech, payments, financial operations software, AP/AR, or supplier-facing contexts.
• Familiarity with NetSuite, SAP, Oracle, remittance workflows, or cash application processes.

Culture & Benefits

• Remote-first work environment with offices in San Jose, California, and Draper, Utah, plus opportunities for in-person connection.
• Medical, dental, and vision plans with HMO, PPO, and HDHP options.
• HSA and FSA accounts, life insurance, disability coverage, and an employee assistance program.
• Paid holidays, wellness days, flexible time off, and wellness initiatives.
• Eligibility for sales incentive and equity plans, including an employee stock purchase program.
• Inclusive workplace with employee recognition and referral programs.