Engagement Manager (AI)

Location: Austin, TX; required to work in the office 5 days per week

Company

hirify.global develops an AI-powered research platform that conducts in-depth interviews, analyzes conversations, and delivers executive-ready customer insights.

What you will do

• Own the customer journey after sale, including onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate with product and engineering on the roadmap.
• Develop and refine customer success playbooks as the company scales.

Requirements

• 4–8 years of professional experience.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Ability to work in the Austin office 5 days per week.

Nice to have

• Experience in a customer-facing position.
• Experience with research, insights, or AI products.

Culture & Benefits

• Full medical, dental, and vision coverage, with FSA/HSA and life insurance options.
• Meaningful equity ownership.
• Annual learning, wellness, and AI tools stipends.
• Flexible take-what-you-need vacation policy.
• Company offsites and team events.
• Opportunity to build end-to-end processes as an early member of a hypergrowth company.