Customer Success Manager II (AI)

Location: On-site in Atlanta, Georgia, United States

Salary: $80,000–$90,000 annually in Atlanta, including base salary and a portion of variable compensation tied to company and individual performance.

Company

hirify.global provides AI and ERP solutions for local and state governments in the United States, supporting more than 2,000 public-sector organizations with software for operations, procurement, finance, billing, permitting, licensing, and transparency.

What you will do

• Manage the end-to-end lifecycle of a portfolio of approximately 80 customers.
• Identify at-risk accounts using health scores and usage data, then execute plans to improve adoption and prevent churn.
• Own renewals, maintain strong net revenue retention, and identify appropriate expansion opportunities.
• Conduct executive business reviews aligned with customers’ legislative and budgetary goals.
• Represent customer needs to Product and Engineering teams and contribute to onboarding and churn-prevention playbooks.

Requirements

• At least 1.5 years of Customer Success or Account Management experience in SaaS.
• Experience managing a high-volume book of business with 50 or more accounts.
• Commercial confidence in budget discussions, renewal contracts, and objection handling.
• Ability to analyze customer health and usage data and turn insights into actionable outreach strategies.
• Resilience, strong organization, relationship-building skills, and an interest in building a career in Customer Success.

Nice to have

• Experience working with or selling to local or state governments.
• Completed research or equivalent experience related to Customer Success.

Culture & Benefits

• Mission-driven work focused on more effective and accountable government.
• Fast-paced, performance-oriented environment with opportunities to innovate and advance internally.
• Comprehensive healthcare options, HSA contributions, paid parental leave, and a 401(k) with company match.
• Flexible vacation policy, paid company holidays, wellness stipends, and professional development opportunities.
• Collaborative office environment with weekly catered lunches.