Field Service Technician (Gaming Technology)

Location: Greystanes, NSW, Australia; on-site work at customer venues

Company

hirify.global delivers gaming content, technology, casino games, and free-to-play mobile games in a highly regulated global industry.

What you will do

• Perform scheduled maintenance, preventative maintenance, break/fix repairs, and system diagnostics at customer sites.
• Install, remove, upgrade, modify, and change gaming equipment and games, including during non-operational hours.
• Investigate complex system faults and complete the necessary repairs.
• Respond to service calls, meet customer expectations and SLA requirements, and collaborate with venue staff.
• Record service activities, inventory, parts usage, returns, and task information accurately in field service management tools.
• Follow WHS, company, legislative, regulatory, accident, incident, and near-miss procedures.

Requirements

• Valid Australian driver’s licence.
• Authorization to work full-time in Australia without current or future visa sponsorship.
• Ability to acquire and maintain relevant state or territory gaming licences.
• Problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication, customer service, organizational, and independent-work skills.
• Ability to use mobile devices and field service applications, work weekends and public holidays when required, and meet the stated physical requirements, including lifting up to 25 kg.

Nice to have

• Experience in technical field service, gaming, electronics, or mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Experience with WHS systems, compliance environments, or regulated industries.

Culture & Benefits

• Inclusive, encouraging, and safety-first work culture.
• Competitive salary and robust benefits package.
• Opportunities to work with new gaming technology and industry leaders.
• Global career opportunities.
• Mandatory background screening, fingerprints, and regulatory approvals may be required.