Head of Wealth Administration & Client Service

Location: Wilmington, Delaware, United States of America

Salary: $221,300.00–$368,900.00 annual (USD)

Company

M&T Bank provides banking and wealth management services, including fiduciary, investment, and client advisory solutions.

What you will do

• Lead the client service experience for US Markets, including Trust Administration and Signature Services, across HNW and UHNW client segments.
• Oversee centralized fiduciary and investment services for the Affluent Market within Wealth Advisory Services.
• Develop strategic roadmaps for sales, service models, technology, process improvement, analytics, learning, and operational infrastructure.
• Drive sales performance, profitability, talent acquisition, productivity, training, coaching, and development for Wealth Advisors.
• Lead large-scale process improvements and initiatives with senior leaders, market managers, bank partners, vendors, associations, and regulators.
• Manage budgets, risk controls, regulatory standards, communications, and a team of 12 direct reports within an approximately 170-person organization.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field, plus at least 13 years of broad-based banking experience; an alternative path requires 17 years of higher education and/or work experience, including 13 years in banking.
• At least 6 years of progressive managerial experience in wealth management.
• Deep expertise in brokerage, wealth, and investment products, along with knowledge of banking credit principles.
• Strong strategic thinking, planning, organization, communication, interpersonal, and relationship management skills.
• Demonstrated leadership and credibility with industry peers, advisors, internal partners, and external centers of influence.

Nice to have

• Master’s degree in Business Administration.
• At least 15 years of broad-based banking experience and significant wealth management or mentoring experience.
• CTFA, CFP, CPA, or similar professional designation.

Culture & Benefits

• Fair, competitive, and market-informed compensation.
• Responsibility for supporting diversity and reflecting the M&T Bank brand.
• Participation in community organizations, external boards, committees, industry associations, and conferences.
• Accountability for maintaining internal controls and addressing audit and regulatory issues.