Bilingual Case Management Coordinator (Healthcare)

Location: Remote within New Brunswick, Canada

Salary: CAD 40,254–45,285 per year

Company

hirify.global is a national health solutions partner providing insurance, primary care, and emergency medical services across Canada.

What you will do

• Set up new disability benefit applications and follow up to obtain missing information within required timeframes.
• Maintain disability files and complete documented processes for new claims, claim closures, and CPP/QPP applications.
• Respond to approximately 30 disability-related telephone calls per day as well as written client inquiries.
• Enter and maintain data in claims management and payment systems.
• Calculate benefit payments, offsets, and income replacement benefits, and complete related invoice and payment administration.
• Prepare, format, and proofread letters and templates.

Requirements

• Post-secondary education in a related field or equivalent work experience.
• At least six months of administrative experience; healthcare or health services experience is preferred.
• Mandatory bilingualism in English and French.
• Strong attention to detail, customer service skills, and comfort handling frequent telephone communication.
• Ability to complete financial calculations using provided tools.
• Excellent computer skills and advanced knowledge of Microsoft Office.

Nice to have

• Knowledge of medical terminology.
• Experience as a medical secretary or in a healthcare setting.
• Customer service experience.

Culture & Benefits

• Permanent, full-time position.
• Work a 7.5-hour shift from Monday to Friday between 8:00 a.m. and 6:00 p.m.
• Flexible work options and opportunities for personal and professional growth.
• Competitive pay and comprehensive employee benefits.
• Accessible recruitment support and accommodations throughout the hiring process.