Mailroom Branch Manager

Location: Clifton, New Jersey, United States; onsite branch operations.

Company

hirify.global is a healthcare operations partner supporting health plans with digital mailroom, claims, contact center, member communications, and related administrative services.

What you will do

• Manage high-volume document opening, sorting, preparation, imaging, scanning, and standardized claims-processing activities.
• Ensure compliance with corporate, departmental, client, security, safety, processing, and service-level standards.
• Oversee equipment readiness, scanner servicing and supplies, vehicle maintenance, and facility operations.
• Prepare performance reports and report KPIs to the Director of Operations to support resource and technology planning.
• Interview, hire, train, and audit employees while conducting regular performance and quality discussions.
• Identify process improvements, recommend system enhancements, support client branch visits, and foster staff development.

Requirements

• Bachelor’s degree or equivalent.
• Three or more years of management experience preferred.
• Excellent written and verbal communication, attention to detail, decision-making, multitasking, and time-management skills.
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to maintain multiple schedules, track multiple projects, and work independently or collaboratively.
• Mailroom experience with opening, sorting, and scanning high volumes of documents is a plus.

Culture & Benefits

• Work in a secure healthcare operations environment supporting members, providers, and health plans.
• Opportunities for staff growth and development.
• Collaborative environment focused on accuracy, efficiency, visibility, and service quality.
• hirify.global operates secure facilities across the United States and in Manila, Philippines.