Senior Solutions Engineer (AI)

Location: Chicago, Illinois, United States. Hybrid work with employees expected to be in the office at least three days per week. Occasional travel is required. Proof of eligibility to work in the United States is required.

OTE salary range for candidates in the Greater Chicago Area: $208,170–$248,650 per year. Additional eligibility may include a corporate bonus or sales incentive and RSUs.

Company

Fin is an AI Customer Agent company whose products provide automated customer support across service, sales, and ecommerce, with native integration with the hirify.global help desk.

What you will do

• Lead technical discovery to identify customer needs and define suitable solutions.
• Deliver pre-sales presentations, solution reviews, and technical sessions that demonstrate Fin’s value.
• Design and lead tailored Proofs of Concept showcasing Fin’s capabilities.
• Own RFP responses and customer security questions, using standardized materials and escalating complex issues when needed.
• Partner with Product, R&D, and Engineering to communicate customer feedback and influence product planning.
• Contribute to a best-in-class Solutions Engineering playbook and proactively support customer success.

Requirements

• At least 5 years of experience in a technical pre-sales role, including managing C-level technical and business relationships.
• Strong technical acumen in technical discovery, value presentations, and translating complex business challenges into tailored solutions.
• Ability to communicate effectively with technical and non-technical audiences and solve problems independently.
• Experience collaborating with Product and Engineering teams and influencing product direction through customer feedback.
• Familiarity with Proofs of Concept, RFPs, and complex security questions.
• Must be eligible to work in the United States and willing to travel occasionally.

Culture & Benefits

• Hybrid work designed to combine in-person collaboration with flexibility to work from home.
• Benefits support health and wellbeing, family needs, time away from work, and financial security.
• Regular employees may be eligible for a corporate bonus or sales incentive and Restricted Stock Units.
• Open, accepting, collaborative environment focused on empathy, curiosity, and continuous improvement.
• Equal Employment Opportunity policy covering legally protected characteristics.