Customer Success Manager

Location: Remote in the United States or Canada

Company

hirify.global is building a workforce and workflow intelligence platform that helps teams improve performance through a deeper understanding of how work gets done.

What you will do

• Own the customer journey from setup and onboarding through adoption and long-term success.
• Shorten time-to-value by moving customers from demo to measurable value quickly.
• Capture and structure customer feedback for product and engineering decisions.
• Support contract processes with new partners in collaboration with the legal team.
• Build customer relationships that drive expansions and renewals.
• Create onboarding processes, success metrics, touchpoints, and repeatable customer success playbooks.

Requirements

• Entrepreneurial experience as a founder, early employee, or operator comfortable with ambiguity.
• Technical, finance, economics, or product background with strong analytical skills.
• Ability to understand customer business needs and apply them to product configuration.
• Customer-facing experience with strong written, verbal, and interpersonal communication.
• Strategic and methodical approach to uncovering workflow problems and creating clear templates and playbooks.
• Ability to work remotely from the United States or Canada.

Nice to have

• Background in B2B SaaS, enterprise software, or data-heavy products.
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software.
• Experience supporting enterprise customers through security, data access, or compliance reviews.

Culture & Benefits

• Early, high-impact role as a founding team member.
• Direct collaboration with the founders.
• Opportunity to influence the product roadmap and define customer success practices.
• Involvement in growth, product-market fit, and go-to-market exploration.
• Remote work arrangement with compensation adjusted for experience, skills, and location.