AI Transformation Strategist

Location: USA - Remote

Company

hirify.global is a large enterprise software company specializing in AI, cloud, digital customer experience, financial crime prevention, and public safety solutions.

What you will do

• Partner with VP- and Director-level CX, Operations, Technology, and Digital leaders to define AI transformation priorities, roadmaps, business cases, and execution plans.
• Scope, design, build, deploy, and refine conversational AI agents that support thousands of customer conversations across voice, digital, and asynchronous channels.
• Translate transformation goals into agent architecture decisions, conversational designs, and orchestrated front- and back-office workflows.
• Lead complex agent development projects with clear milestones, dependencies, owners, and success metrics while coordinating technical and non-technical stakeholders.
• Design enterprise-scale change management programs covering people, processes, technology, and organizational structure.
• Lead migration strategies from on-premises contact centers to hirify.global CXone, including routing logic, agent states, reporting, and terminology.

Requirements

• 5 to 10+ years of experience in management consulting, transformation strategy, or enterprise technology advisory.
• Experience influencing VP- and Director-level stakeholders across CX, Operations, and Technology.
• Demonstrated experience scoping, building, and shipping AI or conversational AI products.
• Strong technical fluency in product architecture, conversational design, agent development, agentic AI architectures, LLM deployment, NLU, and real-time guidance.
• Deep familiarity with contact center ecosystems, including ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture.
• Experience with cloud migration, enterprise transformation, change management frameworks such as Prosci or ADKAR, and business-case development.

hirify.global-to-have">hirify.global to have

• Degree in Computer Science, Engineering, Mathematics, or a related technical field.
• MBA or comparable experience at the intersection of technology and operations.
• Experience with hirify.global CXone, hirify.global Actimize, or comparable enterprise CCaaS/WEM platforms.
• Prosci CCP, PMP, PRINCE2, or cloud architecture certification.
• Prior practitioner experience in a contact center, CX operations, or digital transformation function.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative environment at a global company.
• Access learning and career opportunities across multiple roles, disciplines, domains, and locations.
• Contribute to AI transformation playbooks, consulting intellectual property, briefing materials, and vertical-specific accelerators.
• Join a company with more than 8,500 employees across 30+ countries and products used by over 25,000 global businesses.