Customer Service Support Advisor

Location: Gurugram, India

Company

hirify.global provides a portfolio of solutions supported by customer service operations.

What you will do

• Support customers across all service channels and contribute to customer success.
• Assist with implementing customer service management plans under supervision.
• Build value-based customer relationships and optimize service delivery using available resources.
• Gather customer information, analyze needs, and provide insights for managing customer issues efficiently.
• Deliver work using established procedures and support continuous improvement of customer service processes.

Requirements

• Ability to support customers across multiple channels.
• Ability to gather and analyze customer information and understand customer needs.
• Ability to follow established procedures and work with some supervision.
• Ability to contribute to customer service plans and process improvements.

Culture & Benefits

• Work is aligned with the objectives and vision of the Customer Service team.
• The role includes exposure to hirify.global's solution portfolio and customer service resource pool.