Senior Desktop Support Specialist (Microsoft)

Location: Data Center - Gulfport, Mississippi, United States; onsite role

Company

hirify.global is a banking organization providing financial services through branch and business operations.

What you will do

• Provide Level 1 and Level 2 technical support for desktop operating systems, business applications, hardware, and peripherals.
• Diagnose and resolve software, hardware, operator, and system-operation problems for bank personnel.
• Install, configure, replace, and repair computers, monitors, keyboards, printers, disk drives, operating systems, and software packages.
• Monitor business-unit systems, resolve errors and inefficiencies, and maintain support tickets.
• Coordinate issue resolution with the help desk, network services, service personnel, and other information systems groups.
• Provide guidance and mentoring to Desktop Services technicians and team members.

Requirements

• Bachelor’s degree and two to four years of related experience or training, or an equivalent combination of education and experience.
• High-level knowledge of Microsoft Office, including Word, Excel, Access, PowerPoint, and Outlook, plus Microsoft Project and Visio.
• Mastery of desktop operating systems and strong knowledge of the applications used by supported business units.
• Knowledge of accounting, database, development, human resources, payroll, project management, spreadsheet, and word-processing software.
• Proficiency in developing and modifying script utilities, working independently, troubleshooting systems, and managing competing priorities.
• Excellent communication, client service, interpersonal, collaboration, and financial-statement interpretation skills; availability for branch hours, evenings, weekends, holidays, and possible on-call rotation.

Culture & Benefits

• Internal support role serving personnel across business units and organizational levels.
• Collaborative coordination with help desk, network services, and information systems teams.
• Some travel is required.
• Work may include nights, weekends, holidays, and an on-call rotation.