Client Operations (AI SaaS)

Location: San Francisco, on-site

Company

hirify.global is building an AI-native revenue platform that unifies CRM, sequencing, call recording, enrichment, and pipeline management in one enterprise software system.

What you will do

• Answer customer questions, resolve issues, and own support cases through completion.
• Reproduce, triage, and escalate bugs with product and engineering teams, then communicate fixes to customers.
• Execute complex customer-facing operational work and establish repeatable processes and quality controls.
• Partner with Launch Operations and Forward-Deployed Account Executives throughout onboarding, renewal, and expansion.
• Coordinate feature launches and migrations across internal teams and customers.
• Gather customer feedback and deliver high-signal insights to product and engineering.

Requirements

• Exceptional written and verbal communication, including the ability to explain products to customers and bugs to engineers.
• Strong operational judgment and experience building processes from the ground up.
• High ownership, prioritization skills, and comfort working across multiple functions.
• Technical understanding sufficient to reproduce issues and explain product mechanics.
• 2+ years in investment banking, consulting, or another professional services environment.
• 2+ years in operations or a customer-facing role at a high-growth B2B early-stage SaaS startup.

Nice to have

• Experience with CRM, sales engagement, or revenue operations tools.
• Experience with support tooling and workflows such as Pylon, Zendesk, or Intercom.
• Experience partnering with product and engineering teams on feature launches or migrations.

Culture & Benefits

• High-autonomy, high-pace environment at an early-stage company.
• Opportunity to build the operational foundation for future customer support, client operations, and product operations teams.
• Work on a product with strong early product-market fit and rapid growth.