Customer Success Analyst - Graduate Position

Location: London, United Kingdom — Hybrid

Company

hirify.global provides a digital Securities Lending as a Service platform that enables online brokers, private banks, and wealth managers to offer securities lending to their clients.

What you will do

• Support client onboarding from contract signature through testing and go-live, maintaining project plans, milestones, actions, documentation, and approvals.
• Coordinate user acceptance testing, track issues to closure, and help deliver client training and platform walkthroughs.
• Serve as the first point of contact for client queries, investigating issues and coordinating resolutions with product and engineering.
• Manage escalation and incident communications while keeping clients informed and internal stakeholders aligned.
• Monitor client participation, activity, revenue, reports, and data feeds; identify anomalies and recurring issues.
• Translate client needs into clear requirements and contribute customer evidence to product improvements.

Requirements

• Recent graduate or within approximately two years of graduation, in any discipline.
• Strong written and verbal communication, with the ability to explain complex topics clearly.
• Comfort with data and detail, including investigating discrepancies and checking data accuracy.
• Good working knowledge of Excel and confidence preparing clean summaries and sense-checking figures.
• Strong organization, ownership, composure, and the ability to manage competing deadlines.
• Curiosity about financial markets, systems, data, and operational processes.

Nice to have

• Internship or placement experience in financial services, fintech, SaaS, consulting, client-facing, or operations roles.
• Exposure to Salesforce, HubSpot, Jira, Zendesk, Power BI, Tableau, Looker, or similar tools.
• Understanding of capital markets, custody, post-trade, or securities lending.
• Additional languages for working with an international client base.

Culture & Benefits

• Work across product, engineering, operations, sales, and international client teams.
• Opportunity to work across the full client journey, from implementation to ongoing service.
• Inclusive equal-opportunity environment supporting employees, contractors, and prospective workers fairly.