Telephone Support Agent (Financial Services)

Location: Manchester, UK; hybrid working with 3–4 days per week in the office and full-time office work during the first 3 months

Salary: Starting at £27,100 per year, potentially higher depending on previous financial services experience

Company

hirify.global is a UK investment platform business offering ISAs, pensions, dealing accounts, and adviser-supported investment solutions.

What you will do

• Handle inbound calls from hirify.global and Investcentre customers.
• Respond to customer emails and secure messages.
• Answer questions and resolve queries across the investment product range.
• Manage customer interactions in line with service-level agreements and compliance policies.
• Support customers with patience and empathy, including those who need additional help.
• Develop product knowledge and capability through training and ongoing support.

Requirements

• Minimum of 5 GCSEs at grades 9–4 (A*–C) or equivalent, including Maths and English.
• Excellent customer service skills and a polite, professional telephone manner.
• Strong written and verbal communication skills.
• Competence with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.
• Availability for a 40-hour weekly rota covering Monday to Saturday, 8am–9pm, including 1 in 3 Saturdays and occasional bank holidays when the US market is open.

Culture & Benefits

• Hybrid working model with a supportive, team-oriented environment.
• Full training, ongoing support, and learning and development opportunities.
• Paid study support for professional qualifications.
• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, share schemes, health cash plan, and discounted private healthcare.
• Additional benefits include an onsite gym, enhanced family leave, travel and bike loans, and an Employee Assistance Programme.