Sales Support Specialist (Sales Operations)

Location: Remote, based in the United States; occasional travel may be required for project or team meetings.

Salary: $65,000–$85,000 for Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, and Washington D.C.; $72,000–$95,000 for New York, New Jersey, Washington State, and California outside the San Francisco Bay Area; $78,000–$105,000 for the San Francisco Bay Area, California. The role may also include equity and a corporate bonus plan.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Coordinate internal requests across Billing, Deal Strategy, Legal, Security, Deal Desk, Contracts, and Pre-Sales through resolution.
• Prepare pricing, deal structures, order forms, amendments, signatures, and customer-facing quotes.
• Use internal pricing tools and manage CPQ workflows, including converting CPQ data into customer-facing quote documents.
• Review proposal bills of materials with client stakeholders and ensure paperwork is complete and accurate.
• Prepare for sales meetings and conduct background account research for selected accounts.
• Maintain team-level trackers and follow up with regional and frontline leadership on cross-functional challenges.

Requirements

• 2+ years of experience in sales operations, Deal Desk, customer success, or account management.
• Proficiency with Google Sheets, Excel, spreadsheets, documents, and presentations.
• Experience working with Salesforce CRM.
• Strong organization, attention to detail, prioritization, multitasking, and written and verbal communication skills.
• Ability to collaborate cross-functionally, advocate for customers internally, and solve operational problems.
• Bachelor's degree or equivalent experience.

Nice to have

• Knowledge of CPaaS and telecommunications.
• Experience with Tableau or Looker.

Culture & Benefits

• Remote-first work with a culture focused on connection and global inclusion.
• Healthcare insurance, 401(k) retirement savings, paid sick time, personal time off, and paid parental leave.
• Ample parental and wellness leave.
• Opportunities to participate in volunteering and community support initiatives.

Hiring process

• Twilio uses artificial intelligence to support hiring efficiency, while hiring decisions are made by people.
• Formal interviews are part of the recruitment process.