Field Service Engineer (Medical Devices)

Location: Singapore; onsite work at customer hospital sites and occasionally at the ZOLL facility

Company

hirify.global develops medical devices, software, and services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Provide telephone, email, and hands-on technical support to customers, sales teams, clinical staff, distributors, and end users.
• Schedule and perform preventive maintenance, troubleshooting, repairs, and testing of medical device product lines.
• Complete service records, device histories, complaint documentation, investigation reports, and regulatory forms in ZOLL systems.
• Provide product training, console setup, and operational support for distributors and clinical staff.
• Investigate customer complaints and escalate issues to the international ZOLL organization.
• Share field findings with manufacturing engineering, supply chain, and R&D teams to improve product performance and reliability.

Requirements

• Bachelor’s degree in Electrical Engineering or Biomedical Engineering preferred.
• 4–6 years of hands-on experience troubleshooting and repairing medical equipment; hospital biomedical experience is highly preferred.
• Strong technical skills with electromechanical and other medical devices.
• Thorough understanding of FDA and ISO 13485 medical device quality-system standards.
• Excellent communication, organization, documentation, customer-service, problem-solving, and time-management skills.
• Ability to work independently and collaboratively, prioritize workloads, and use standard office applications, databases, spreadsheets, and email.

Culture & Benefits

• Onsite service work in busy hospital environments with frequent standing, walking, lifting, carrying, pushing, and pulling.
• Up to 80% domestic travel and occasional international air travel are required.
• Non-standard working hours may be required.
• Work in accordance with ZOLL procedures, service timelines, complaint-handling processes, and medical device reporting requirements.
• Work within a fast-growing organization operating in more than 140 countries and focused on improving patient outcomes.