Service Management Solution Architect (SAP)

Location: Bangalore, India

Company

hirify.global develops and services equipment used to manufacture semiconductor chips and advanced displays, enabling technologies such as AI and IoT.

What you will do

• Architect and execute enterprise post-sales Service Management and Resource Scheduling solutions that improve digital customer journeys.
• Define IT programs for service execution in line with business growth and digital transformation goals.
• Lead cross-functional delivery across IT, product, UX, and business operations throughout the equipment lifecycle.
• Modernize platforms and integrate them with SAP S/4HANA, CRM, billing, and related enterprise systems.
• Manage the development, testing, deployment, functional specifications, and configuration of complex business applications.
• Develop testing and data conversion strategies while ensuring scalable, secure, cost-effective, and best-practice solutions.

Requirements

• 10–12 years of IT experience, including 10+ years in service management, maintenance, parts/products, resource scheduling, and dispatching platforms.
• Experience with after-market sales and service processes, including service cases, resource assignment, labor confirmation, parts ordering and returns, installed base, warranty management, SLAs, and entitlements.
• Implementation experience with SAP S/4HANA, SAP ERP, SAP Field Service Management, SAP CRM, SAP Service and Asset Manager, or SAP Sales/Service Cloud V2.
• Experience configuring Fiori applications and SAP CRM WebUI, including business roles, navigation, and UI enhancements.
• Strong integration knowledge of SAP SD, FI, CRM Middleware, and BDoc monitoring, replication, and issue resolution.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field, with strong communication, leadership, documentation, and stakeholder engagement skills.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Opportunity to work on innovative solutions for global customers in a dynamic environment.
• Employee health and wellbeing programs with professional and personal growth support.
• Travel of up to 10% may be required.
• Full-time regular employment; relocation eligibility is not available.