Delivery Manager

Location: Colombia (Remote)

Company

hirify.global provides cloud contact center software and helps organizations improve customer experience through cloud innovation.

What you will do

• Define release schedules and manage the end-to-end delivery lifecycle from planning and development through deployment and post-release support.
• Coordinate development, QA, operations, support, product management, and engineering teams to certify and deliver releases on time.
• Prioritize release content with product management and stakeholders based on business objectives and customer impact.
• Identify release risks and bottlenecks, develop mitigation strategies, and resolve issues proactively.
• Communicate release progress, blockers, risks, and upcoming operational impacts to stakeholders and senior leadership.
• Improve release processes, establish KPIs, optimize release tools, and increase automation and deployment reliability.

Requirements

• 3–5 years of experience in a similar role, with 7+ years of related work experience for candidates with a relevant bachelor's degree or equivalent.
• Deep understanding of the software development lifecycle, continuous integration, continuous delivery, and release management.
• Experience leading cross-functional teams and managing multiple releases simultaneously in complex, fast-paced environments.
• Expertise in Agile, Scrum, or other project management methodologies.
• Strong analytical, organizational, communication, negotiation, and risk-management skills.
• Ability to explain complex technical concepts to technical and non-technical stakeholders and resolve issues with minimal guidance.

Nice to have

• Experience building relationships across organizational levels.
• Track record of metrics-driven process improvement and increased operational efficiency.
• Customer-focused, action-oriented, and results-oriented approach aligned with company values.

Culture & Benefits

• Team-first culture focused on collaboration, continuous improvement, and customer satisfaction.
• Inclusive environment that values diversity and enables employees to bring different backgrounds and perspectives.
• Highly visible role with collaboration across engineering, product, operations, support, and other departments.
• Equal opportunity employment environment.