Manager, Business Management (Client and Employee Experience)

Location: Toronto, ON; legally eligible to work at the specified location required

Company

CIBC is a relationship-oriented Canadian bank serving organizations through commercial banking, strategic solutions, and client-focused services.

What you will do

• Manage day-to-day compliance monitoring, monthly reporting, data validation, and issue tracking through resolution.
• Act as a point of contact for frontline inquiries and coordinate responses with the appropriate business partners.
• Maintain and update business procedures and controls in line with enterprise standards.
• Coordinate business management and compliance initiatives, deliverables, priorities, and timelines.
• Gather information, prepare reports, and support assessments used for business decisions.

Requirements

• Degree or diploma in business, finance, commerce, or a related field.
• Experience in business management, compliance, project coordination, or reporting within banking or financial services.
• Ability to investigate complex problems, interpret data, and communicate detailed information clearly.
• Strong critical thinking, attention to detail, teamwork, and stakeholder coordination skills.
• Experience with Microsoft Excel, SharePoint, and written communications.
• Legal eligibility to work at the specified Toronto location, with a valid work or study permit where applicable.

Nice to have

• Experience supporting Commercial Banking or financial crime compliance activities.
• Experience preparing presentations, business updates, or process documentation for diverse stakeholders.

Culture & Benefits

• Work arrangement details, including the proportion of on-site and remote work, are discussed during the interview.
• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan, employee share purchase plan, vacation offering, and wellbeing support.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate experience focused on trust, teamwork, and accountability.

Hiring process

• Recruitment may include an attribute-based assessment and skills tests, including simulation or French proficiency testing where applicable.
• Artificial intelligence tools may be used during recruitment.