Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI): Managing frontline customer interactions and troubleshooting technical issues for a people-operating platform with an accent on AI-driven automation and process scaling. Focus on partnering with Product and Customer Success teams to turn recurring feedback into automated solutions and improving the overall user experience.

Location: Must be based in or able to work from the office in Central London, UK (Hybrid role).

Company

hirify.global is an AI-native people operating platform designed to modernize workflows for frontline teams in the hospitality and retail sectors.

What you will do

• Manage incoming customer conversations via Intercom with clarity and professionalism.
• Troubleshoot technical issues and guide customers through effective solutions.
• Log and track bugs and feature requests in Linear in collaboration with the Product team.
• Implement and adopt AI tools to automate support workflows and scale operations.
• Analyze repetitive queries to develop self-serve and automated resolution paths.
• Act as the voice of the customer internally to drive continuous process improvements.

Requirements

• Must be based in or able to work from the office in Central London.
• Strong written and verbal communication skills.
• Natural problem-solving ability with a curiosity for technical systems.
• Experience or comfort working with SaaS products and support tools.
• Enthusiasm for AI and automation technologies.
• Ability to work independently while contributing to a collaborative team environment.

Culture & Benefits

• Opportunities for rapid career growth and internal promotion.
• Culture focused on active coaching, honest feedback, and autonomy.
• Impactful work improving the daily lives of millions of frontline workers.
• Prime office location in Central London.
• Team perks including lunches, social events, and offsites.
• Top-tier equipment provided.