Customer Value Consultant (B2B SaaS)

Location: London, United Kingdom; hybrid with 2 days per week at the office. Applicants must be based in London and have the right to work in London. Visa sponsorship and relocation support are not available.

Company

hirify.global provides a scheduling and collaboration platform for businesses and is developing a sales-led Enterprise product.

What you will do

• Run pre-sales value discovery with enterprise prospects and quantify business outcomes such as time saved, errors avoided, and shorter coordination cycles.
• Define baseline and target metrics for enterprise customer outcomes.
• Lead structured onboarding based on agreed business cases and measurable value delivery.
• Build multi-threaded relationships with stakeholders, map accounts, and conduct value reviews at 3 and 6 months.
• Use account health, PES scores, adoption data, and usage signals to drive proactive customer engagement.
• Identify and qualify expansion opportunities in partnership with Account Executives.

Requirements

• 3–5 years of experience in value-led sales, value consulting, account management, or commercial Customer Success within B2B SaaS, or management consulting experience transitioning into SaaS.
• Track record of building quantified, customer-specific business cases tied to measurable outcomes.
• Experience managing multi-stakeholder enterprise accounts and engaging economic buyers.
• Experience collaborating with Account Executives in a land-and-expand motion.
• Data-driven and proactive approach to prioritising work using adoption, health, and usage signals.
• Excellent English communication skills are mandatory; applicants must already have the right to work in London.

Nice to have

• German language skills.
• Curiosity about AI-assisted workflows and automation tools.

Culture & Benefits

• Hybrid work environment with 25 vacation days.
• Pension plan and paid parental leave for all caregivers.
• Training and conference days plus a learning stipend for courses and certifications.
• Well-being and home office budget, Headspace membership, and company lunches and team events.
• hirify.global Premium for employees, family, and friends, plus company-provided equipment.

Hiring process

• Cultural fit assessment via BRYQ followed by a 45-minute hiring manager interview.
• COO and EVP of Sales interview with a one-hour live case, followed by a People Ops culture fit interview.
• CEO interview may be included optionally.