Enterprise Customer Success Manager (AI)

Location: Paris, France; hybrid

Compensation: €78,848–€87,148 base plus variable pay per year

Company

hirify.global is a SaaS company building a unified AI agent for ecommerce brands that sells, supports, and re-engages customers across the customer journey.

What you will do

• Manage a portfolio of approximately 50–60 ecommerce customers as a strategic partner.
• Build relationships with key stakeholders and lead regular check-ins and quarterly business reviews.
• Develop account plans focused on product adoption, operational efficiency, and long-term customer value.
• Drive adoption of AI, automation, and integrations; analyze support workflows and recommend improvements.
• Monitor account health, identify churn risks, and support lower-risk renewals and smaller expansions.
• Partner with Sales, Product, and Support to resolve issues, share customer insights, and improve roadmap priorities and playbooks.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar role.
• Experience managing multiple customers in a SaaS environment.
• Strong communication skills and the ability to lead structured customer conversations.
• Ability to balance strategic customer discussions with hands-on execution and independently prioritize high-impact work.
• Curiosity, proactivity, and willingness to understand customer workflows and operational challenges in detail.
• Passion for technology, automation, and the future of AI in customer support.

Nice to have

• French language skills.
• Experience working with ecommerce brands or support operations.

Culture & Benefits

• Premium AI tools, including ChatGPT, Claude, and Granola, are available to all employees.
• Annual learning and development budget for exploring new tools.
• AI champions and company-wide sessions for sharing tools, workflows, and practical learnings.
• Inclusive work environment with accommodations available during the application and interview process.