IT Site Administrator Associate

Location: Full-time onsite role in the Queretaro office, Mexico; willingness to work the third shift is required.

Company

hirify.global develops technology solutions across automotive, lifestyle, and digital transformation markets under multiple consumer and enterprise brands.

What you will do

• Provide day-to-day onsite desktop and end-user support for office staff, with occasional remote support for other locations.
• Manage incidents and service requests through resolution, including ticket routing, escalation, follow-up, and accurate status updates.
• Deliver first- and second-line support for Microsoft operating systems, Office, Outlook, Exchange, Microsoft 365, applications, and remote-access tools.
• Troubleshoot networks, IP, DHCP, DNS, cabling, patching, printers, mobile devices, desktop images, projectors, and audiovisual equipment.
• Create and maintain knowledge articles and support local power users.
• Coordinate with network, security, server administration, and telephony teams on escalations and ad hoc activities.

Requirements

• Bachelor's degree in Computer Science or a related field.
• At least 3 years of IT experience.
• Experience troubleshooting computers, laptops, printers, scanners, and other peripherals.
• Knowledge of antivirus clients, patch management, email clients, Microsoft Exchange, Microsoft 365, and Microsoft operating systems.
• Advanced English proficiency.
• Ability to work full-time from the Queretaro office and work the third shift.

Nice to have

• Experience providing support in a global environment.

Culture & Benefits

• Access to employee discounts on hirify.global and Samsung products.
• Training opportunities through hirify.global University.
• Wellness benefits and tuition reimbursement.
• Employee recognition and rewards program.
• Inclusive environment supporting professional and personal development.