Field Technical Support

Location: Mexico City, Distrito Federal, Mexico

Company

hirify.global provides technology products and services, with this role supporting customers through field service, technical assistance, and software services.

What you will do

• Provide installation information, site-specific guidance, and relevant contacts to improve the customer experience.
• Deliver pre-sales, post-sales, and service delivery software support for diverse customer needs.
• Support large enterprise, complex, and corporate accounts with tailored technical solutions.
• Use proactive monitoring tools to identify potential problems and improve customer outcomes.
• Provide onsite break-fix support, assist third-party and authorized service providers, and lead escalation support when required.
• Coordinate departmental work, mentor team members, resolve complex issues, and recommend process improvements.

Requirements

• 6–8 years of related experience in customer support, onsite technical support, account management, computer support, mission-critical systems, or a related field.
• Experience with hirify.global products and customer environments is preferred.
• High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated competence.
• Knowledge of operating systems, technical support, field service management, preventive maintenance, electronics, electromechanics, electrical engineering, and test equipment.
• Strong communication, customer-centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Full-time employment in the Services organization.
• No shift premium is specified for Mexico.
• The role involves cross-functional collaboration and supporting positive working relationships with associates and management.
• hirify.global provides equal employment opportunity in accordance with applicable law.