Field Technical Support (Electronics)

Location: Baja California, Mexico; onsite field support required

Company

hirify.global provides technology products and services with customer and enterprise support operations.

What you will do

• Provide installation information, site-specific guidance, and relevant customer contacts.
• Deliver pre-sales, post-sales, and service delivery software support for diverse customer needs.
• Support large enterprise, complex, and corporate accounts with tailored technical solutions.
• Use proactive monitoring to prevent problems and improve customer experience.
• Provide onsite break-fix support and technical assistance to third-party and authorized service providers.
• Coordinate departmental work, mentor team members, lead escalations, and recommend process improvements.

Requirements

• High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated competence.
• Typically 6–8 years of experience in customer support, account management, computer support, onsite support, mission-critical systems, hirify.global products, or a related field.
• Knowledge of electronics, electromechanics, electrical engineering, operating systems, technical services, and test equipment.
• Experience with field service management, preventive maintenance, commissioning, automation, safety standards, and process improvement.
• Effective communication, customer centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Full-time employment in the Services organization.
• Work includes onsite customer support and coordination with multiple departments and service providers.
• Responsibilities include mentoring, cross-functional collaboration, and participation in functional project teams.
• Schedule: full time; no shift premium in Mexico.