Technical Solutions Engineer (FDE)

Location: Hybrid in Mexico City, CDMX, Mexico

Company

All-in-one HR software helping SMEs automate HR workflows, centralize employee data, and improve business decisions, serving customers in more than 60 countries.

What you will do

• Own the end-to-end technical workstream for enterprise and strategic accounts, from late-stage pre-sales through onboarding and production adoption.
• Lead technical discovery, workshops, solution design sessions, and delivery planning with technical and business stakeholders.
• Guide advanced configuration, data onboarding, integrations, testing, validation, and go-live activities.
• Investigate complex customer issues using logs, data, and operational signals, and drive technical blockers to resolution.
• Build lightweight scripts, validators, queries, and utilities for migrations, reconciliation, data cleanup, and verification.
• Coordinate with Product, Engineering, Security, Data, Partnerships, and Sales while supporting customers through email and ticketing channels.

Requirements

• 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.
• Strong engineering mindset with hands-on debugging, data investigation, scripting, root-cause analysis, mitigation design, and incident communication skills.
• Experience with delivery management, sprints, Jira or an equivalent planning tool, dependencies, risks, and stakeholder communication.
• Hands-on knowledge in at least two areas: APIs and integrations, data management and migration, or identity and access.
• Experience working with enterprise customers and senior stakeholders, including occasional in-person sessions, scope management, and clear documentation of trade-offs.
• Fluent English and Spanish required.

Nice to have

• Experience with enterprise security processes such as security questionnaires, reviews, and change windows.
• Familiarity with cloud concepts such as Azure and observability tooling including logs and metrics.
• Background in HR tech, payroll, time tracking, identity, or other complex B2B domains.
• Experience working in fast-paced environments with ambiguity and frequent change.

Culture & Benefits

• High-growth, multicultural, and friendly work environment.
• Language exchange program.
• Private health insurance with nutrition and therapy support.
• Grocery vouchers, breakfast, snacks, and free coffee and tea.
• Wellhub membership, hybrid work model, and shorter Fridays.