Customer Support Specialist (Italian)

Location: Hybrid work in Wrocław, Katowice, or Kraków, Poland; office and home working available after onboarding.

Company

hirify.global is a global business and technology transformation partner delivering AI-powered services and solutions across strategy, technology, design, engineering, and business operations.

What you will do

• Manage and resolve customer inquiries by phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong customer relationships.
• Collaborate with internal teams to resolve cases efficiently.
• Maintain accurate records and identify recurring issues for process and knowledge base improvements.

Requirements

• Advanced English and Italian with excellent written and verbal communication, listening, and comprehension skills.
• At least 6 months of international contact center experience.
• Strong customer service, communication, and problem-solving skills.
• Practical knowledge of Excel and Microsoft Office tools.
• Ability to work independently, prioritize tasks, make sound decisions, and adapt to change.
• Bachelor’s degree or current student status.

Culture & Benefits

• Hybrid work with a modern office and ergonomic home office setup, including a laptop, monitor, and chair.
• Private Medicover medical care, optional additional packages, life insurance, and access to more than 40 benefits through the NAIS platform.
• Buddy Programs and support from experienced colleagues.
• Access to more than 70 training tracks and certification opportunities through the NEXT platform.
• Internal mobility, mentoring, professional communities, and support from a People Manager.