Offboard Operations Expert

Location: Fully remote; work from anywhere, with a requirement to be based within UTC 0 / +3 while supporting the European region. Posted locations: Romania, Bulgaria, Egypt, Greece, Hungary, Kenya, and South Africa.

Compensation: Romania RON 165K–RON 170K; Hungary HUF 10M–HUF 12M; Bulgaria BGN 60K–BGN 62K; Egypt EGP 920K–EGP 1M plus commission; Kenya KES 2.8M–KES 3.3M; South Africa ZAR 550K–ZAR 590K; Greece €27K–€31K.

Company

hirify.global is a global employment platform that helps companies hire, pay, and support talent across countries.

What you will do

• Guide customers and team members through standard and complex offboarding processes.
• Act as the primary point of contact for sensitive employment and offboarding cases.
• Collaborate with customer service, HR, finance, product, and legal specialists to resolve queries.
• Lead and project-manage small bulk offboardings involving five or more team members.
• Handle escalations, meet SLA and CSAT targets, and maintain accurate platform data and ticket communications.
• Improve playbooks and workflows, contribute to knowledge-base content, and support peer learning.

Requirements

• Three or more years of customer service or customer-facing operations experience, preferably with a strong HR or People administration background.
• Experience managing complex cases, small group transitions, or bulk workflows.
• Strong focus on SLAs, CSAT, turnaround times, output, and quality metrics.
• Process-oriented approach with strong analytical curiosity, prioritization, time management, and checklist discipline.
• Empathetic communication skills for sensitive career transitions and confidence working cross-functionally.
• Fluent English and a reliable home internet connection are required.

Nice to have

• Experience improving self-service playbooks, asynchronous workflows, or operational processes.
• Interest in experimenting with AI and workflow automation to improve productivity and operational excellence.

Culture & Benefits

• Fully remote, asynchronous, and collaborative work environment.
• 40 days of paid time off per year, including holidays and vacation, or more where locally required.
• Mental health support and a monthly wellbeing allowance.
• At least three months of paid parental leave with job protection for up to 12 months or as locally required.
• Work-from-home stipend for laptop and home-office equipment.