Junior Application Support (Banking)

Location: Bangkok, Thailand

Company

hirify.global is an independent technology consulting firm providing technology guidance and solutions to businesses through an international team across more than 60 countries.

What you will do

• Provide L1/L2 application support for business-critical banking applications and services.
• Monitor applications, investigate production incidents, and perform daily application health checks.
• Troubleshoot issues using UNIX/Linux commands, application logs, and SQL queries.
• Coordinate incident resolution with business users, development and infrastructure teams, and external vendors.
• Track incidents through resolution according to agreed SLAs and maintain accurate records, documentation, and procedures.
• Perform root-cause analysis and contribute to continuous improvement and prevention of recurring incidents.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–4 years of experience in Application Support, Production Support, or a similar role.
• Previous experience in Banking or Financial Services is mandatory.
• Practical knowledge of UNIX/Linux and SQL for investigation and data verification.
• Understanding of application support, incident management, and production environments.
• Professional working proficiency in English and Thai language ability are required.

Nice to have

• Experience with Thai banking applications or payment systems.
• Knowledge of PromptPay, BAHTNET, ITMX, or interbank payment systems.
• Experience with E-Withholding Tax, ThaiBMA, SSO, or regulatory and government integrations.
• Experience with local payment, clearing, or transaction-processing applications.

Culture & Benefits

• International environment with colleagues from more than 110 nationalities.
• Internal Academy with more than 250 training modules for professional development.
• Career growth supported by a strong focus on developing entry-level talent.
• Regular afterwork and team-building events.
• Opportunities to participate in CSR initiatives through the WeCare Together program.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, depending on the required seniority.
• Potential case study, technical assessment, role play, or problem-solving exercise.