Account Manager (Home Improvement)

Location: Mechanicsburg, Cumberland, PA. Hybrid flexibility is available, with the option to work from home near a hirify.global Hub, but regular in-person engagement at the nearest Hub is required.

Salary: $60,000–$112,000 USD annually, plus eligibility for an annual performance-based bonus.

Company

hirify.global’s Versatile Credit business provides integrated consumer financing technology and strategy for merchants, lenders, solution providers, and buying groups.

What you will do

• Develop expertise in the technical and non-technical functionality of the Home Improvement financing solution.
• Build trusted relationships with key customer stakeholders and advise them on initiatives and long-term success.
• Coordinate cross-functional launches and communicate new capabilities, use cases, dependencies, and expected value.
• Analyze customer issues, assess impact, and help develop business solutions.
• Gather and analyze basic software requirements and connect customers with technical, support, and project management teams.
• Lead customer business reviews using analytics and performance metrics to identify trends, recommend improvements, and establish action plans.

Requirements

• At least 2 years of experience in a customer-facing role such as Customer Success, Account Management, or Customer Support in software or home improvement.
• Strong communication, interpersonal, problem-solving, strategic thinking, and business acumen skills.
• Ability to understand customer objectives and translate them into measurable business outcomes.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability and flexibility to travel for business as required.
• Legal authorization to work in the United States is required; employment visa sponsorship is not available now or in the future.

Nice to have

• Experience with CRM software such as Salesforce and customer success tools such as Jira.

Culture & Benefits

• Flexible work arrangement combining home-based work near a Hub with regular in-person meetings, training, and culture events.
• Inclusive culture focused on valuing individual skills, experience, and perspectives.
• Employee Resource Groups support community, learning, and professional growth.
• Background investigation, fingerprinting, and drug testing are part of onboarding.