Director, Customer Success - Digital Retail

Location: Remote – USA

Salary: $104,000–$110,000 USD per year

Company

hirify.global powers auto-related decisions through proprietary data, advanced analytics, industry expertise, and workflows that connect insight to action.

What you will do

• Define Customer Success strategy, frameworks, processes, metrics, and KPIs for 700 Digital Retail dealer customers.
• Drive adoption, lead generation, sales, ROI, gross profit, retention, and expansion across the customer lifecycle.
• Build executive relationships with dealer organizations and lead Executive Business Reviews and QBRs.
• Represent the Voice of the Customer internally and provide strategic insights to Product and Customer Solutions.
• Partner with Sales, Customer Solutions, and Professional Services on validation, pilots, onboarding, training, implementation, and account growth.
• Identify account risk, prevent churn, support standardized operations, and foster a high-performance Customer Success culture.

Requirements

• 7–10 years of Digital dealership management experience with a strong digital background.
• 7+ years of progressive experience in Customer Success, Account Management, or customer-facing leadership.
• 5+ years leading high-performing Customer Success teams.
• Proven success driving retention, expansion, and adoption for enterprise B2B clients.
• Strong understanding of technology-enabled solutions, platforms, or SaaS products.
• Excellent executive presence, communication, relationship management, analytical, usage, adoption, and financial-metric interpretation skills.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Customer-centric, innovative, collaborative, and data-driven working environment.
• Focus on making things easy, delivering results, and building trust.
• Commitment to a diverse workforce and an inclusive recruitment process.