Senior User Support Specialist

TL;DR

Senior User Support Specialist (IT Support): Providing comprehensive end-user support and training for government litigation applications with an accent on system administration, hardware troubleshooting, and courtroom technical assistance. Focus on managing Active Directory environments, ensuring federal security compliance, and delivering high-quality technical training to legal and government staff.

Location: Must be based in Knoxville, TN (On-site)

Company

hirify.global provides innovative technical and human resource solutions to simplify and enhance government operations.

What you will do

• Establish and operate end-user support programs for major government projects.
• Develop and conduct training sessions for complex software, litigation tools, and office automation packages.
• Provide Tier I and Tier II technical support for hardware, software, and peripherals.
• Administer Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Manage user accounts, security controls, and patch management to ensure federal compliance.
• Provide on-site technical support for courtroom proceedings and trial preparation.

Requirements

• Must be based in Knoxville, TN for on-site work.
• At least 2 years of experience teaching or training users on computer applications.
• At least 1 year of experience with the specific applications being supported.
• Hands-on familiarity with network, telecommunications, and operating systems.
• Expert proficiency in government word processing, spreadsheet, and email systems.
• Excellent oral and written communication skills.

Nice to have

• Supervisory experience.
• Experience with DOJ office automation environments.
• Undergraduate degree.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Life insurance and 401k retirement plan.
• Flexible Spending Accounts for health, dependent care, and commuting.
• Paid Time Off and observance of all state and federal holidays.
• Supportive environment focused on professional growth and learning.