Senior User Support Specialist (Microsoft Windows/Active Directory)

Location: Knoxville, Tennessee, United States; full-time onsite

Company

hirify.global delivers technology and professional services that help government clients optimize resources and solve complex operational problems.

What you will do

• Set up and operate end-user support programs for major applications and government projects.
• Develop, schedule, and deliver user training for databases, office automation, workflow, groupware, and litigation-support applications.
• Provide help desk, Tier I, and Tier II support for hardware, software, peripherals, Microsoft Windows, and Microsoft 365.
• Manage Active Directory users, security groups, permissions, DNS/DHCP, Group Policy, patching, vulnerability remediation, and Windows Server environments.
• Deploy software through Microsoft Endpoint Configuration Manager and maintain IT asset and configuration documentation.
• Support trial preparation and courtroom proceedings, including electronic exhibits, audio/video formatting, and courtroom hardware and software troubleshooting.

Requirements

• At least 2 years of experience teaching or training users on computer applications.
• At least 1 year of experience with the specific applications being supported.
• Hands-on familiarity with networks, telecommunications, operating systems, and enterprise applications.
• Expertise with government word-processing, spreadsheet, and email systems; DOJ office automation experience is helpful.
• Excellent oral and written communication skills.
• An undergraduate degree is strongly preferred; supervisory experience is helpful.

Culture & Benefits

• Collaborative environment focused on government innovation and solving dynamic client problems.
• Professional growth supported through learning opportunities.
• Health, dental, and vision insurance.
• Life insurance, 401(k), and flexible spending accounts.
• Paid time off and state and federal holiday observance.