Helpdesk Technician (Microsoft 365)

Location: Remote

Salary: $24.00–$30.00 per hour

Company

hirify.global provides advanced primary care through onsite, nearsite, network, and virtual health centers for employer and union plan sponsors.

What you will do

• Serve as the first point of contact for technical support through phone, chat, and ticketing systems.
• Provide support for computer hardware, software, operating systems, networks, telephony systems, and peripherals.
• Manage user accounts, password resets, permissions, and group assignments.
• Diagnose and resolve technical issues remotely, routing or escalating incidents when necessary.
• Meet or exceed service-level agreements while maintaining clear communication with users.
• Follow IT policies and compliance requirements, including HIPAA, PCI, and Hi Trust standards.

Requirements

• Associate’s degree in Information Technology and at least 2 years of experience as a helpdesk technician or in a similar role, or an equivalent combination of education and experience.
• Experience administering Microsoft Windows operating systems and Microsoft Office products.
• Strong understanding of Active Directory and Microsoft 365 administration.
• Working knowledge of TCP/IP network protocols and Windows Server environments.
• Strong communication, troubleshooting, analytical, organizational, and multitasking skills.

Nice to have

• CompTIA A+ and/or Network+ certification.
• Experience working in a remote office environment.

Culture & Benefits

• Work remotely in a full-time position.
• Join an inclusive, high-trust workplace certified as a Great Place to Work.
• Continue developing technical expertise through self-directed learning and practical experience.
• Compensation may vary based on geographic location, experience, and skill level.