Installation Coordinator Team Lead (100% Remote)

Location: 100% remote from the United States; candidates must be authorized to work for any US employer without current or future visa sponsorship. Night and weekend availability is required.

Salary: $26.00–$30.00 per hour, with final compensation based on qualifications, experience, and business needs.

Company

hirify.global provides near real-time telephone captioning services and technology for seniors and people who are hard of hearing.

What you will do

• Coordinate the lifecycle of field work orders, including routing, exception handling, issue resolution, approvals, and scheduling.
• Provide operational expertise, escalation support, and peer leadership to Installation Coordinators and Senior Installation Coordinators.
• Support supervisors with assignment distribution, workload balancing, operational continuity, and surge scheduling coverage.
• Monitor communication channels, vendor and internal system outages, task completion, and team productivity.
• Track and report KPI performance, support continuous improvement, and contribute to installation SOP and change management updates.
• Coach and onboard coordinators while upholding installation, service, and quality standards.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in frontline staff coordination, dispatch, or operations support, including field operations and scheduling systems.
• Experience with SOP adherence, process standardization, coaching, mentoring, team meetings, and training.
• Strong customer service, verbal and written communication, presentation, organization, time management, analytical, and problem-solving skills.
• Proficiency with workforce management systems, scheduling tools, performance dashboards, MS Office, and virtual communication tools such as MS Teams.
• Reliable attendance, flexible availability, and the ability to work nights and weekends.

Nice to have

• Continued education beyond high school.
• Familiarity with CRM and scheduling platforms.

Culture & Benefits

• Fully remote work from a home environment.
• Collaborative, flexible culture focused on integrity, accountability, service, quality, and continuous improvement.
• Comprehensive benefits program and total rewards package.
• Equal opportunity employment committed to inclusion and diversity.