Atlassian Administrator

Location: United States — Remote

Salary: $93,200–$137,000 USD per year, plus potential equity grants.

Company

hirify.global operates a global delivery platform and supports workforce systems across hirify.global, Wolt, and Deliveroo.

What you will do

• Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud.
• Create and configure Jira projects, service desks, request types, forms, custom fields, workflows, approvals, queues, and notifications.
• Manage user, project, administrator, and service-account access, including Okta assignments, SSO, MFA, provisioning, and deprovisioning.
• Troubleshoot ticket submission, permissions, access, routing, configuration, and multi-user incidents.
• Test changes in the Jira sandbox before production deployment and support Jira-to-Slack and other Atlassian integrations.
• Investigate support tickets, clarify requirements, document resolutions, perform root-cause analysis, and identify automation opportunities.

Requirements

• 1–3 years of hands-on Atlassian administration experience, preferably in an enterprise environment.
• Working knowledge of Jira, Jira Service Management, and Confluence, including configuration, permissions, and workflow setup.
• Experience troubleshooting access, permissions, and ticket-routing issues under time pressure.
• Some scripting or automation experience with Python, YAML, or similar tools.
• Familiarity with Google Workspace, Okta, and Slack, or the ability to learn them quickly.
• Clear communication, strong documentation skills, and the ability to manage concurrent support requests across time zones.

Nice to have

• Experience with Terraform or other infrastructure-as-code tools.
• Experience with follow-the-sun support or distributed on-call coverage.
• Familiarity with IT service management frameworks, Freshservice, Atlassian REST APIs, or service accounts.

Culture & Benefits

• Work with a distributed Enterprise Systems team and partners across Engineering, Finance, People, Security, and IT Operations.
• Comprehensive benefits for regular employees, including a 401(k) plan with employer matching.
• Medical, dental, vision, disability, basic life insurance, wellness, commuter, and mental health benefits.
• Sixteen weeks of paid parental leave, family-forming assistance, paid holidays, paid time off, and paid sick leave.
• Salaried roles include flexible paid time off and 80 hours of paid sick time per year.