Collections Specialist (SaaS)

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

• Manage a portfolio of customer accounts and drive timely payment while maintaining professional customer relationships.
• Contact customers by phone and email regarding payment reminders, account status, and available payment options.
• Investigate and resolve billing discrepancies, disputes, and payment challenges, including arranging payment plans when appropriate.
• Collaborate with Sales, Customer Success, and Billing to resolve payment issues and support customer retention.
• Monitor aging reports, prioritize outreach based on account risk, and recommend actions such as credit holds.
• Support month-end accounts receivable activities, reporting, reconciliations, and detailed collection documentation using CRM and billing platforms.

Requirements

• 2+ years of experience in collections, accounts receivable, or customer account management.
• 2+ years of experience in a customer-facing role focused on issue resolution.
• Associate’s or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
• Strong interpersonal, communication, problem-solving, and conflict-resolution skills.
• Ability to manage multiple customer accounts and priorities independently.

Nice to have

• Experience in the SaaS, technology, subscription billing, or customer account management sectors.
• Familiarity with NetSuite, SAP, GetPaid, Salesforce, or similar CRM and collections tools.
• Proficiency in Microsoft Excel and Outlook.
• Basic understanding of credit risk and financial analysis.

Culture & Benefits

• Work in a high-growth software organization focused on innovation, accountability, and measurable results.
• Contribute to financial health and customer experience through solutions-oriented collections.
• Support customers across a global software platform serving more than 20 countries.