Data Analyst - Digital (Customer Insights & Analytics) (Fintech)

Location: Hybrid; onsite four days per week within reasonable commuting distance of an M&T Bank regional office in Buffalo, Boston, Baltimore, Washington, Wilmington, New York, Bridgeport, or Burlington, United States.

Salary: $94,400–$157,400 annual USD

Company

M&T Bank is a banking organization using customer insights, digital analytics, and technology to support business growth and digital adoption.

What you will do

• Explore, mine, and profile data across multiple datasets for dashboards, ad-hoc analysis, and analytics products.
• Design and analyze experiments, cross-channel attribution models, and digital journey analytics for Retail and Business Banking.
• Support digital platform modernization by designing and validating reporting, dashboards, tracking solutions, and data-source migrations.
• Partner with Digital Product, Technology, and business stakeholders to translate questions into analytical solutions.
• Develop business intelligence solutions and scalable reporting products, including support for new digital feature launches.
• Conduct data quality checks, contribute to data model design, document code, and maintain risk and internal control standards.

Requirements

• Bachelor’s degree and at least three years of related experience, or seven years of combined higher education and work experience including three years of related experience.
• Intermediate SQL and experience querying large databases such as SQL Server or Snowflake.
• Experience with business intelligence and visualization tools such as Power BI or Tableau.
• Ability to collaborate with technical and non-technical stakeholders and translate business questions into analytical solutions.
• Ability to work onsite four days per week from a reasonable commuting distance to an approved M&T Bank regional office.
• Ability to follow risk, regulatory, audit, and internal control standards.

Nice to have

• Experience supporting digital product development, operations, or technology organizations.
• Programming experience with Python or SAS.
• Experience with reporting automation using Power BI or Alteryx.
• Experience with cloud databases and agile environments.

Culture & Benefits

• Work in a customer insights and analytics organization supporting Marketing and Digital Product teams.
• Contribute to initiatives that improve customer relationships, digital adoption, and customer experiences.
• Operate within structured risk, regulatory, audit, and internal control standards.
• Participate in a workplace that supports belonging and reflects the M&T Bank brand.