Oncology Care Advocate

Location: Dallas, TX — hybrid schedule with 3 days in the office per week

Salary: $22–$24 per hour, depending on relevant experience, location, and qualifications.

Company

A specialty care platform connecting members with leading specialists and dedicated care teams to improve access to quality healthcare and reduce costs for employers and their workforces.

What you will do

• Guide and support patients, families, and caregivers throughout cancer treatment and survivorship.
• Partner with Oncology Nurse Navigators and multidisciplinary healthcare teams to coordinate member-centered care.
• Provide education, answer questions, reinforce treatment-plan information, and connect members with community and psychosocial resources.
• Request, organize, and share medical records while supporting appointment coordination and nursing administration.
• Coordinate patient travel arrangements and help improve the timeliness of care.
• Conduct outreach to eligible members, follow up on engagement and barriers to care, and manage an assigned survivorship caseload.

Requirements

• Bachelor’s degree in healthcare administration, social services, public health, or a related field; equivalent experience may be considered.
• Strong written and verbal communication skills, with an empathetic and professional approach to members, caregivers, providers, and internal partners.
• Ability to collaborate with clinical and non-clinical staff in a team-based environment.
• Strong critical thinking, problem-solving, organization, documentation, and follow-up skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• 1–3 years of experience in customer service, member engagement, outreach, or a similar service-oriented role is preferred.

Nice to have

• Experience in patient support, healthcare navigation, care coordination, or member advocacy.
• Medical Assistant, Certified Nursing Assistant, or another relevant healthcare certification.

Culture & Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance and life insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.
• Collaborative, inclusive, customer-focused environment centered on integrity, empathy, problem-solving, and service excellence.