Customer Success Manager

Location: United States — Remote

Company

hirify.global provides telehealth support solutions that help companies deliver virtual care across multiple specialties in all 50 states.

What you will do

• Support assigned clients as a day-to-day point of contact and maintain a positive client experience.
• Execute onboarding and implementation workflows with internal teams according to established processes and timelines.
• Deliver standardized client training and education using existing materials and playbooks.
• Monitor client activity and engagement, escalate risks, and troubleshoot issues with cross-functional partners.
• Maintain accurate client records, communications, and activity updates in CRM and internal systems.
• Share client feedback and recurring issues with Customer Success leadership and contribute to team initiatives.

Requirements

• Must be based in the United States and work remotely.
• Bachelor’s degree in Business, Communications, or a related field, or equivalent experience.
• 1–3 years of experience in customer success, account management, onboarding, or a related client-facing role.
• Strong communication, organization, attention to detail, and problem-solving skills.
• Ability to work within defined workflows, use established tools, manage multiple tasks with guidance, and escalate issues appropriately.

Nice to have

• Experience with CRM systems or customer success tools.
• Interest in learning, coaching, and adapting in a fast-paced environment.

Culture & Benefits

• Flat organizational structure with autonomy to contribute ideas and initiatives.
• Medical, dental, and vision plans for salaried positions.
• Flexible Spending Accounts and Health Savings Accounts.
• Flexible paid time off.
• 401(k) with company match, life insurance, pet insurance, and additional benefits.