Lead GTM Engineer, Post-Sales (AI)

Location: Remote (US), with occasional onsite work

Company

hirify.global is a well-established, growing software company building an AI-native operating system for its go-to-market operations.

What you will do

• Build scaled Customer Success workflows that interpret usage, ticket, billing, and sentiment signals and trigger digital nudges, AI interactions, or human handoffs.
• Identify repetitive work across Customer Success, Account Management, Retention and Renewals, Professional Services, and Support, then automate it with AI agents and workflows.
• Transform operational data into account health scores, churn-risk indicators, and expansion signals.
• Develop AI-supported motions for renewals, onboarding check-ins, and low-touch QBRs.
• Maintain integrations between Salesforce, AI vendors, and communication channels, while building the post-sales metric layer for NRR, churn risk, SLA adherence, and agent performance.
• Lead the GTM Engineering pod, own the shared data and signal foundation, define Salesforce and integration standards, review work, and support the pre-sales engineer.

Requirements

• 7+ years of experience in RevOps, Customer Success Operations, or GTM engineering, including experience as a senior technical builder.
• Experience working with APIs, data models, AI automation platforms, system integrations, and code for internal tools.
• Strong understanding of B2B SaaS economics, customer health scoring, churn, and NRR.
• Knowledge of traditional Customer Success frameworks and interest in developing AI-native approaches.
• Experience setting technical direction for other builders.

Culture & Benefits

• Autonomous role with responsibility for identifying and prioritizing high-impact projects.
• Opportunity to map manual workflows across legacy verticals and build new automation systems from a blank canvas.
• Responsibility for foundational systems that support a 25,000-customer base and long-term company growth.