AI Solutions Lead (Customer Onboarding)

Location: United States

Company

hirify.global provides a cloud compliance platform that connects tax and technology for businesses and processes customer API calls and tax returns at scale.

What you will do

• Lead the lifecycle of AI solutions for Customer Onboarding from intake and data access through prototyping, UAT, and production.
• Guide AI Captains and Consultants while coordinating solution intake and requirements for onboarding automation.
• Design workflow automation for processes such as CPQ-to-implementation handoffs and routing logic.
• Collaborate with Data Engineering to provision secure access to implementation records and Salesforce data, including key-pair authentication.
• Coordinate with Business Owners on testing and output validation, and with the AI CoE Governance Board on Security, Legal, and Risk & Compliance requirements.
• Embed AI-assisted coding, testing, and architectural exploration into onboarding workflows to improve operational efficiency.

Requirements

• B.S. in Computer Science, Engineering, Information Systems, Business Technology, or a related field.
• 5+ years of experience in technical program management, operations, software engineering, or cross-functional technical leadership, ideally in customer onboarding or implementation services.
• Experience evaluating, selecting, and operationalizing enterprise AI tools such as n8n, Atlassian Rovo, and Custom GPTs, including agentic framework development.
• Experience integrating systems through approved connectors or APIs and managing secure end-to-end data flows with technologies such as Snowflake, Salesforce, and Delinea Secrets.
• Strong workflow design skills covering prompt design, LLMs, RAG architectures, MCP integrations, multi-agent orchestration, human-in-the-loop reviews, and exception handling.
• Ability to architect secure solutions within system boundaries while balancing latency, cost, autonomy, and accuracy.

Culture & Benefits

• AI is embedded in workflows, decision-making, and products, with expectations to apply AI to daily business challenges.
• Total rewards include compensation, paid time off, paid parental leave, and potential bonuses.
• Benefits generally include medical, life, and disability insurance, depending on location.
• Employee resource groups and a stated focus on diversity, equity, and inclusion.