Technical Support Engineer - L2 Switching (Networking)

Location: Hybrid, with an average requirement of 2 days per week working from an HPE office

Company

hirify.global is a global edge-to-cloud technology company providing networking, data, and infrastructure solutions.

What you will do

• Provide L2 Technical Assistance Centre support for HPE and Juniper campus and data-center products, including EX, QFX, and QFabric.
• Own customer-reported issues through resolution while assessing impact, prioritizing work, and communicating with stakeholders.
• Troubleshoot complex and high-impact routing and switching problems in enterprise, telecom, and cloud environments.
• Collaborate with product development and engineering teams to resolve customer issues and support new product and feature readiness.
• Contribute to knowledge creation, quality and continuous-improvement initiatives, training, mentoring, and automation.
• Work weekends and holidays when required by business needs.

Requirements

• Technical support experience with critical network infrastructures for enterprise, telecom, or cloud customers.
• In-depth knowledge of switching technologies, including xSTP, VRRP, LACP, 802.1X, CoS, and QoS.
• Strong knowledge of IP protocols including ARP, ICMP, TCP, UDP, DNS, and DHCP, as well as BGP, OSPF, and RIP.
• Excellent verbal and written communication, presentation, customer-handling, logical troubleshooting, and self-learning skills.
• Experience troubleshooting complex routing and switching issues and collaborating with product engineering teams.
• Experience with Juniper, Cisco, Nortel, or Huawei platforms and relevant networking tools is useful; CCNA, CCNP, CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, or CCIE-SP certifications are preferred.

Nice to have

• Knowledge of multicast protocols including IGMP, IGMP snooping, and PIM.
• Scripting skills in Python, Perl, or shell environments such as bash, ksh, or csh.
• Network design and implementation experience in data centers.
• Experience implementing automation technologies.
• Experience with traffic generators, traffic simulators, protocol analyzers, and network testers.

Culture & Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive work environment that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs.