Print Service Desk Technical Customer Support Engineer

Location: Dalian, Liaoning, China

Company

hirify.global provides print-related products and technical services for business customers and end users.

What you will do

• Resolve simple to moderate hardware and software technical problems for internal and external customers and end users.
• Guide customers proactively to prevent recurring issues and represent the organization in customer visits, industry events, and vendor meetings.
• Construct, present, validate, and document technical solutions tailored to customer requirements.
• Evaluate complex or unique installations and configurations and recommend effective resolutions.
• Support partner integration through documented processes and technical guidance.
• Prepare case summaries, reports, recommendations, and knowledge base contributions while collaborating to meet SLA requirements.

Requirements

• Four-year or graduate degree in any area, a related discipline, or equivalent work experience.
• Typically 2–4 years of experience in remote support, telephone support, technology, customer environments, or a related field; an advanced degree may substitute for experience.
• Strong communication skills in English, Mandarin, and Cantonese.
• Knowledge of technical support, customer support, product support, operating systems, debugging, and root cause analysis.
• Ability to work independently on moderate-scope problems and apply professional judgment within company policies and procedures.

Nice to have

• Experience with Amazon Web Services, automation, Java, Linux, Python, SaaS, SQL, TCP/IP, Unix, scripting, CRM, and workflow management.

Culture & Benefits

• Full-time position within the Services organization.
• Collaboration with team members to meet internal and external SLA requirements.
• Opportunities to contribute to knowledge management and share technical expertise.
• No shift premium is specified for China.