Technical Support Engineer

Location: San Francisco, United States; in-person four days per week with one work-from-home day. First technical responder during US hours.

Salary: $125,000–$200,000 per year plus equity.

Company

hirify.global is a fast-growing Series A startup building Agent Cloud infrastructure for AI labs and consumer and enterprise AI agents.

What you will do

• Triage technical customer issues across the Dashboard, email, Slack Connect, and Discord.
• Reproduce bugs against the hirify.global SDK and sandbox runtime, isolate failing variables, and document reproduction steps.
• Analyze sandbox logs, SDK telemetry, traces, and platform metrics to identify root causes.
• Improve documentation, examples, SDK error messages, and the public documentation site.
• Escalate product issues to engineering with complete reproductions, suspected causes, and customer impact.
• Identify recurring support patterns and build scripts, dashboards, and runbooks to automate support work.

Requirements

• 2+ years of experience in technical support, customer engineering, or developer support at a cloud, PaaS, or DevTools company.
• Strong Linux skills, including shell usage, systemd logs, tcpdump, DNS, routing, firewalls, and proxies.
• Working knowledge of Python and TypeScript for reading SDKs, writing reproduction scripts, and updating documentation examples.
• Strong written communication for concise, technically precise, asynchronous customer responses.
• Experience owning public documentation, internal wikis, or runbooks, with a focus on documenting product behavior.
• Willingness to work in person from San Francisco.

Nice to have

• Experience supporting SDK or API products with usage-based pricing, quotas, and rate limits.
• Familiarity with virtualization or container isolation models.
• Open-source contributions, especially in developer tools or the AI agent ecosystem.
• Experience with AI agent frameworks such as LangChain, CrewAI, or Vercel AI SDK.
• Experience supporting BYOC or on-premises deployments.

Culture & Benefits

• In-person offices in San Francisco and Prague, Czech Republic.
• Healthcare, vision, and dental insurance.
• Unlimited paid time off.
• 401(k) and additional perks for in-office employees.
• Collaboration with AI companies and engineering teams working on agent infrastructure.