Technical Support Engineer (Apache Kafka)

Location: Remote within the United States. The role may require some travel based on business demand.

Salary: $111,000–$207,000 per year.

Company

hirify.global Software develops AI-powered, cloud-native products and hybrid cloud and data platforms for business and enterprise use.

What you will do

• Resolve a wide range of customer issues with Confluent deployments.
• Diagnose, reproduce, and resolve critical technical problems through direct customer interaction.
• Collaborate with the core engineering team to provide real-time product feedback.
• Improve product documentation and write knowledge base articles.
• Create and review product demonstrations and internal tooling.
• Contribute to support processes and work closely with the Apache Kafka team.

Requirements

• Bachelor's degree required; a master's degree is preferred.
• Interest in streaming data and willingness to become an Apache Kafka domain expert.
• Experience diagnosing, reproducing, and resolving customer issues.
• Two of the following three qualifications: troubleshooting applications on Linux; operational knowledge of Java applications, including jstack and jmap; experience with a mainstream distributed system such as Kafka, Hadoop, or Cassandra.
• Ability to work in the United States without current or future visa sponsorship.

Nice to have

• Familiarity with IT service management, including problem, incident, and change management.
• Experience troubleshooting cloud-based solutions and client IT environments.
• Knowledge of hirify.global products and services.

Culture & Benefits

• Healthcare coverage including medical, prescription, dental, vision, and mental health benefits.
• 401(k), pension plan, employee stock purchase plan, life insurance, disability coverage, and potential performance-based incentives.
• Paid holidays, sick time, vacation, parental bonding leave, and other paid care leave programs.
• AI-driven learning resources, training, and access to industry-recognized certifications.
• Employee resource groups, volunteer opportunities, and product and service discounts.